'HUMSAFAR' collects information about you when you use our applications, websites, help desk and other products and services (collectively, the “Services”) and through other interactions and communications you have with us. If you reside in the Islamic Republic of Pakistan, the Services are provided by 'HUMSAFAR' LLP and/or its affiliates (collectively “'HUMSAFAR'”), and this privacy policy applies to information collected and used by 'HUMSAFAR'. Each time you use the Services or provide us with information, by doing so you are accepting the practices described in this privacy policy at that time.
- If you choose to link, create, or log in to your 'HUMSAFAR' account with a payment provider or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
- If your employer uses one of our enterprise solutions, we may receive information about you from your employer.
- When you request on demand services, our Drivers may provide us with a User rating after providing services to you.
- If you also interact with our Services in another capacity, for instance as a Driver, we may combine or associate that information with information we have collected from you in your capacity as a User or rider.
We may use Personal Information and Demographic Information which we collect about you to:
- Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Drivers, develop safety features, authenticate users, and send product updates and administrative messages.
- Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
- Send or facilitate communications (i) between you and a Driver, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals or invites.
- Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of 'HUMSAFAR' and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards.
- Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
We may transfer the information described in this privacy policy to, and process and store it in other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this privacy policy.
To preserve the integrity of our databases, we retain Personal Information and Demographic Information submitted by Users for an indefinite length of time. 'HUMSAFAR' understands your 'HUMSAFAR'missions as consent to store all your information in one place for this indefinite length of time, if we so wish. If required by law, we will nullify User information by erasing it from our database. By using the Services, you do hereby represent and warrant that you understand and agree that all information submitted by you through the Services or otherwise to 'HUMSAFAR' becomes the property of 'HUMSAFAR' and may be used in the sole discretion of 'HUMSAFAR' in accordance with this privacy policy and our customer terms of use.
- With Drivers to enable them to provide the Services you request. For example, we share your name and pickup and/or drop-off locations with Drivers.
- With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us.
- With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate.
- With your employer (or similar entity) and any necessary third parties engaged by us or your employer, if you participate in any of our enterprise solutions.
- With 'HUMSAFAR' subsidiaries and affiliated entities.
- With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf.
- In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process
- With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our customer terms of use, or to protect the rights, property, or safety of 'HUMSAFAR' or others.
- In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
- If we otherwise notify you and you consent to the sharing.
- In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
If you have any questions about this Privacy Statement, please contact us at booking@'HUMSAFAR'.com
We and our affiliates, third parties, and other partners use cookies and other identification technologies on our websites, mobile applications, electronic communications, advertisements, and other online services (collectively, the "Services") for a number of purposes, including: authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our Services. You can read more here about the types of cookies we use, why we use them, and how you can exercise your choices.
Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. There are different types of cookies. Cookies served by the entity that operates the domain you are visiting are called “first party cookies.” So cookies served by 'HUMSAFAR' while you are on www.'HUMSAFAR'.com are first party cookies. Cookies served by companies that are not operating the domain you’re visiting are called “third party cookies.” So, we may allow Google to set a cookie on your browser while you visit www.'HUMSAFAR'.com, and that would be a third party cookie. Cookies may also endure for different periods of time. “Session Cookies” only last only as long as your browser is open. These are deleted automatically once you close your browser. Other cookies are “persistent cookies” meaning that they survive after your browser is closed. For example, they may recognize your device when you re-open your browser and browse the internet again.
We call this a Cookie Statement, but the statement addresses cookies and other identification technologies we may use or permit on our Services. “Pixel tags” (also called beacons or pixels) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Local storage” refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). “Software Development Kits” (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.
We call this a Cookie Statement, but the statement addresses cookies and other identification technologies we may use or permit on our Services. “Pixel tags” (also called beacons or pixels) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Local storage” refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). “Software Development Kits” (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the "Help" or “Preferences” menu. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table above.
Removing or rejecting browser cookies does not necessarily affect third-party flash cookies which may be used by us or our partners in connection with our Services.
Users may cancel their trip through our applications, and the cancellation is effective immediately. The total amount refunded will depend on when the user cancels the trip, and varies by fee component (trip price, trip fee, protection fee, and if applicable, young driver fee). There are no credits/refunds issued for early returns.
| Time of Cancellation | Base Fare Refunded | Service Fee Refunded |
|---|---|---|
| < 2 hour from booking trip | 100% | 0% |
| > 7 days before trip start | 100% | 100% |
| 1–7 days before trip start | 100% | 100% |
| < 1 day before trip start | 100% | 50% |
As per the table above, the service fee is non-refundable two hours prior to the start of the trip and should a confirmed booking be cancelled within a day prior to the start of the trip, 50% of the service fee will be charged.
If an owner wishes to cancel a booked trip, they must notify the user via on-site messaging at least 24 hours in advance, and process the cancellation through the 'HUMSAFAR' application or Help Desk. The cancellation is effective immediately, and the user receives a complete refund. Users are counting on owners to provide the car, so repeated cancellations will subject the owner to removal from the marketplace. Cancelling a trip within 24 hours of the start of a trip will subject the owner to a minimum one rental fine and potential removal from the marketplace.
Our goal is to ensure that everyone has a safe and reliable ride. That's why 'HUMSAFAR' prohibits riders and drivers from carrying firearms of any kind in a vehicle while using our application. Anyone who violates this policy may lose access to 'HUMSAFAR'.Cancelling a trip within 24 hours of the start of a trip will subject the owner to a minimum one rental fine and potential removal from the marketplace.
'HUMSAFAR' seeks to ensure that safe, reliable, and high-quality transportation options are available to everyone. 'HUMSAFAR' and its affiliates therefore prohibit discrimination against riders or drivers based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law. Such discrimination includes, but is not limited to, refusing to provide or accept services based on any of these characteristics. Any rider or driver found to have violated this prohibition will lose access to the 'HUMSAFAR' platform.
'HUMSAFAR' does not tolerate the use of alcohol or drugs by drivers using the 'HUMSAFAR' app. If you believe your driver may be under the influence of drugs or alcohol, please have the driver
After the driver has ended the trip, please report any feedback directly in the app by tapping Help from the menu and selecting your issue. You can also get in contact by emailing booking@'HUMSAFAR'.com & 0313 1090999
.
'HUMSAFAR' respects the intellectual property rights of others and expects its users to do the same. It is 'HUMSAFAR'’s policy, in appropriate circumstances and at its discretion, to disable and/or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.
Users are responsible for paying all toll fees incurred during their trip. If a user doesn't pay a toll properly, they are responsible for the toll fee, as well as any fines.
The user must pay all tickets events occurring during the trip. The user is also responsible for all parking tickets/fines received up to 24 hours after the end of the trip, if the parking ticket was due to the user’s improper parking. The user should notify the owner if the user receives a ticket during their trip, and, so long as it is not a photo ticket, should pay the full cost immediately. If an owner notifies 'HUMSAFAR' of a ticket received during the rental period (or during the period 24 hours thereafter), 'HUMSAFAR' will promptly charge the user for the full cost of the ticket plus any related fees. If the ticket is for a moving violation captured by a camera, and the owner receives a ticket in the mail, 'HUMSAFAR' will provide the necessary information to the owner in order to allow the owner to contest the violation and transfer the liability to the user.
If an owner's car is towed to an impound lot, 'HUMSAFAR' will provide the owner with all information the owner requests so the owner can retrieve the car in accordance with the requirements of the lot, towing company, mechanic.